Terms & Conditions

1. Acceptance of Terms

By using the website eeina.com, EEINA applications, or any of our channels (WhatsApp, email list, integrations), you acknowledge reading, understanding, and agreeing to these terms and the Privacy Policy.

If you do not agree to any term, you must stop using the service immediately.

The service is provided by Ina Alhaditha Establishment (CR 7041568580), headquartered in Makkah, Kingdom of Saudi Arabia.

2. Account Creation

Registration Requirements

• Age 13 years or older · users under 18 need guardian consent
• Provide accurate and up-to-date information (name, email, phone number)
• Protect your login credentials · you are responsible for all activity under your account
• Do not create multiple accounts for the same person to exploit free trials

We reserve the right to suspend any account that violates these terms without prior notice.

3. Subscription & Payment

Available Plans

• Free Plan: Free forever · everyday basic tracking within the limits published on the Plans page
• Smart Life: the complete nutrition program, automated shopping list, and extended follow-up. SAR 25/month (VAT inclusive), or SAR 149/year paid once (VAT inclusive) — that is SAR 12.4 per month, saving SAR 151, a 50% discount compared with paying monthly.

There is no third plan at this stage.

Full-Access Period — 14 Days

Every new account gets 14 days of complete, unrestricted access with no bank card required and no amount charged. When the period ends, the account moves automatically to the Free Plan and your data is kept. It does not convert into a paid subscription on its own; a Smart Life subscription starts only when you ask for it.

Purchase Channels and Payment Methods

• On the website: subscription and renewal are processed through the Moyasar gateway, which accepts Mada, Visa, and Mastercard. All payments go through a payment service provider licensed by the Saudi Central Bank (SAMA).
• Inside the iPhone and iPad app: the purchase is made through Apple in-app purchase, and payment is charged to your Apple ID account upon confirmation of purchase.
• Inside the Android app: the purchase is made through Google Play, and payment is charged to the payment method linked to your store account.

Automatic Renewal and Cancellation

The subscription renews automatically unless it is cancelled at least 24 hours before the end of the current period, and the service stays active until the end of the paid period. Where you cancel depends on the purchase channel:

• Website subscription: in your Account Settings at EEINA.
• iPhone and iPad subscription: in Apple ID Settings, then Subscriptions. EEINA cannot cancel it on your behalf.
• Android subscription: in Google Play, then Subscriptions.

To restore an earlier purchase on the same device, use Restore Purchases inside the app.

Refunds

Refund requests for website subscriptions follow the Payment and Refund Policy. Purchases made through the App Store or Google Play are handled by that store under its own policy, and EEINA cannot issue those refunds.

Electronic Invoices

For website subscriptions we issue tax invoices compliant with the Zakat, Tax and Customs Authority (ZATCA) · Phase 2 (E-invoicing), available in your account within 24 hours of each payment. Receipts for store purchases are issued by the store itself.

4. Acceptable Use

The service is licensed to you for personal, non-commercial use. You are prohibited from:

• Reselling or distributing recipes and meal plans to third parties
• Copying content to publish on competing platforms (recipes, images, plans)
• Attempting unauthorized access to the systems (reverse engineering, scraping, hacking)
• Using the service for any illegal purpose or violating public order and morals
• Creating fake accounts or impersonating another person

We permit:

• Sharing individual recipes with a friend using the integrated share button
• Printing the shopping list for personal use
• Sharing your health data with your personal doctor or dietitian

5. Health Disclaimer

In particular:

• If you have diabetes, consult your physician before altering your diet · insulin doses may need adjustment
• If you are pregnant or nursing, nutritional needs vary · please review with an expert
• If you have food allergies, verify ingredients yourself · we make every effort but human error is possible
• Content is reviewed per our editorial methodology and verified against authoritative sources (USDA, SFDA, University of Sydney), but this does not constitute a personal medical prescription

Read details of our methodology and scientific sources on the Methodology page.

6. Intellectual Property

All contents (recipes, images, plans, methodology, logo, design, codebase) are owned by or licensed to Ina Alhaditha Establishment. The logo is registered with the Saudi Authority for Intellectual Property.

You use the service under a limited, non-exclusive, non-transferable license. No ownership or commercial reuse rights are granted.

7. Your Content in the Service

What you create in your account (your recipes, photos, program, shopping lists) stays private to your account. EEINA does not show it to other users and does not publish it publicly. The service currently has no public posting, comments, or user-to-user reviews; if a public-sharing feature launches in the future, these terms will be updated before it goes live.

Private Sharing

You may choose to share specific items (a shopping list, a nutrition program, a recipe) with people you select, and they see only what you shared. You are responsible for what you share and with whom.

Recipe Import from a Link

When you import a recipe from an external website (a Smart Life feature), you initiate the import for your personal use and confirm you have the right to keep the imported content. Import is limited to the recipe text (ingredients, preparation steps, and their calculated nutrition values) with the source link preserved; we do not download or store videos or media from platforms such as YouTube or TikTok. Imported content stays private to your account; it is not published or added to any public library, and EEINA does not republish third-party content.

For any content you create or import, you: confirm you have the rights to it · grant us a non-exclusive license to process it within the service for you (calculating values, displaying it in your account) · and remain responsible for it. We reserve the right to remove content that violates these terms.

8. Delivery & Grocery Partners

When integrating your shopping list with grocery partners (e.g., Tooseel, Noon Daily, Carrefour), or ordering delivery via licensed partners:

• The order is subject to the partner company's terms (prices, delivery, refunds)
• EEINA bears no responsibility for product quality or delivery accuracy
• Any dispute regarding the order should be resolved directly with the partner
• EEINA's role is strictly limited to transferring the shopping list

9. Limitation of Liability

The service is provided "as is" and "as available". To the maximum extent permitted by Saudi law:

• We do not guarantee the service will be 100% available or error-free
• We do not guarantee specific outcomes (specific weight loss, improved health indicators)
• Our maximum financial liability is limited to the amount paid by you during the last 12 months
• We bear no liability for indirect, consequential damages or lost profits

These limitations do not exclude mandatory rights guaranteed under the Saudi Consumer Protection System.

10. Service Termination

By You

You can delete your account at any time in Account Settings, or by emailing [email protected]. Upon deletion, your data is removed from active systems within 30 days and backup copies are permanently erased within 90 days (see Retention Policy).

By Us

We may suspend your account or terminate our service in the following cases:

• Material breach of these terms
• Failure to pay the subscription for 30 days
• A binding judicial or regulatory request
• Complete cessation of service (with 60 days prior notice and refund of unused periods)

11. Amending Terms

We may update these terms from time to time. We will notify you of any material change via:

• Email for active accounts (30 days prior to taking effect)
• In-app notification
• Updating the "Last Updated" date at the top of this page

Your continued use of the service after updates constitutes agreement to the new version. If you do not agree, you can terminate your account before the effective date with a refund of unused periods.

12. Governing Law & Dispute Resolution

These terms are governed by and construed in accordance with the laws of the Kingdom of Saudi Arabia.

Any dispute arising from the service shall first be resolved amicably. If unresolved, exclusive jurisdiction belongs to:

For personal data protection disputes: Saudi Data and AI Authority (SDAIA) · see Privacy Policy.